The Confirmit Horizons platform provides you with open, scalable, and secure technology on which to create and carry out all your survey and feedback activities.
Drill down into your feedback and share results in the formats most appropriate to the different people receiving them, ensuring prompt action.
Create customized multi-channel feedback programs that engage your audience, drive up response rates, and deliver accurate results.
Use any combination of survey channels (web, email, mobile, SMS, IVR, face-to-face, paper) to gather feedback about the issues that matter to customers, employees, and stakeholders.
Stay on top of responses to escalate and manage individual customer experience cases, strengthening relationships and driving loyalty.
Analyze the unstructured data you gather and integrate it into your VoC programs to gain accurate insight into behavior and attitudes.
Use mobile engagement to gather in-the-moment sentiment and gain richer insights via multimedia feedback.
Build and manage effective panels—of customers, employees, or key market segments—to help drive your decisions about business development and change.
Streamline and improve the ways in which you work with feedback data to improve your organization’s overall productivity and deliver richer insights.
What Our Customers Have to Say
"We’ve used Confirmit to provide real-time tools to management, so real-time decisions can be made."
Debra Lechner, Farmers Insurance